In most cases, Dally Entertainment provides at least one attendant to monitor use of rental equipment. Number of attendants is based on the size of the order.Customer is responsible for items from the time of delivery to time of pick-up. Broken, damaged or missing equipment will be charged at our replacement cost.
Customer is responsible to secure equipment when not in use and protected from weather in all cases where Dilly Dally attendant is not present. When picking up or accepting delivery of equipment be sure you have received all of the items on your booking order. If the item(s) are not correct or acceptable, please alert us immediately to remedy the situation.
Equipment reservations and bookings are initiated via the booking form. Booking form must be completed in its entirety with signature affixed by the ordering individual. All booking forms must be received at least 5 days prior to the event date to secure rental items. Booking forms may be emailed to us at firstname.lastname@example.org. Once booking form is received, an invoice will be generated and emailed to you for payment to secure the booking. Payment deposits are required upon receipt of invoice to confirm and secure bookings/reservations.
Party time is billed for a duration of 5 hours for parties/private functions and 8 hours for school/public events. Longer term rates are available upon request. Rental is charged for time out, whether used or not. Customer is responsible to ensure that events start on time as additional charges will apply for events that run over the contracted party period.
A payment deposit is required when making a booking/reservation. Payments may be done by a credit card via our website, over the telephone or by cash/card in person. Payments may also be made directly to our Scotia account. The balance should be paid at least 24 hours prior to the event. If an order is paid by cheque and the cheque is returned, the customer is responsible for all charges charged by the bank due to the Cheque return. Cancelled orders are subject to a cancellation charge. See cancellation policy
A damage deposit is required for all rentals. Damage deposit fee is JMD $10,000. The security deposit covers charges for missing or abused rental items, cleaning fees on items, additional labour and/or services performed as a result of equipment misuse. The entire security deposit will be refunded if items are returned in the same condition.
We do not offer customer pickup of any of our equipment.
Delivery fees are charged at a reasonable rate depending on the delivery area. Please contact us at email@example.com. to receive a quotation on delivery.
In most cases, setup for eventswill take place at least 30 minutes to 1 hour prior to event start time depending on the order. In some cases, setup may be required from the night before. Where setup is required the night before Dilly Dally will advise the customer. In most cases, tear down of events will take placewithin two hours of event end time.
In some cases a pre-event site visit is required to determine feasibility of terrain or surface for the operation of our rides. If site visit is deemed necessary, Dilly Dally will contact the customer to determine a time suitable for the customer for the site visit. Dilly Dally staff will always be identifiable by uniform and or ID badge